![]() ![]() The company’s customers are left wondering what options they have regarding their consumer rights. Unfortunately, rigid policies, erroneous billing, consistent claims denial, and lousy customer relations complaints are just the beginning for Exeter Finance. Additionally, its lines both phone and email were unreliable, taking weeks to respond with unhelpful remarks. According to complaints, the company has been unforgiving even with the tolls of the pandemic, has evaded consumers trying to correct billing mistakes, and has denied just claims. ![]() Overall, Exeter Finance has provided dismal customer service. Even with those willing to negotiate payments for totaled vehicles or those with major repair issues, Exeter Finance has shown clients no mercy. Numerous complaints recounted being denied their claims. Claims DenialĪside from Exeter Finance’s billing issues, consumers have also reported incessant claims denial. This, consequently, affected the consumers’ credit scores and histories. According to many of the reviews on their Better Business Bureau page, the company had penalized and even reported some of its consumers to credit reporting agencies despite accounts being paid in full or on time. Faulty Billing RecordsĪnother major problem consumers had with Exeter Finance is with their inconsistent records. Even those who’ve religiously paid their dues weren’t spared with the company’s rigidity. +1 67 Store hours unlisted Refusal to Issue ForbearanceĬonsumers lamented that despite the pandemic, Exeter Finance refused to offer its consumers grace periods amid the mass layoffs and bankruptcy. Exeter Finance Address, Phone Number, and Contact Information ![]() In 2016, Exeter Finance reported a $3 billion portfolio valuation. The company specializes in auto vehicle financing, working with independent and franchised auto dealers in the US. What is Exeter Finance?Įxeter Finance was established in 2006. You have nothing to lose! Call us today at 31 for a free consultation. Plus, some of our clients also receive debt relief and cleaned-up credit reports. You won’t owe us a dime for our services. If Exeter Finance violated the law, you may be entitled to money damages and Exeter Finance will pay our fees and costs. UDAAP is an acronym representing laws that prohibit Unfair, Deceptive, or Abusive Acts or Practices in the context of trade or business. The office of Massachusetts Attorney General Maura Healey said Monday that Exeter facilitated auto loan originations that it “knew or should have known were unfair and in violation of the state Consumer Protection Law,” while the office of Delaware Attorney General Kathleen Jennings said the lender “knew or should have known” that the loans violated state laws.įinancing is illegal if lenders do not have a basis for believing that customers will be able to repay loans as scheduled, the Massachusetts attorney general office said in a statement.Do you think Exeter Finance is not playing fair? You have rights under the law and we can help you at no cost to you. In a separate cease and desist agreement in Delaware, Exeter agreed to pay $550,000 to affected customers and $50,000 to the state. ![]() In Massachusetts, Exeter agreed to pay $4.7 million to harmed borrowers and $825,000 to the state. The settlements in Massachusetts and Delaware resulted from a joint investigation by the states’ attorneys general offices, the offices said in separate statements Monday. Both states say the loans violated state law. Subprime auto lender Exeter Finance has agreed to pay more than $6 million in two states for financing auto loans that the lender knew or should have known were unfair. Exeter Finance Hit With $6 Million Payout ![]()
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